TERMS AND CONDITIONS OF PURCHACE

Purchasing Terms and Conditions

These “Purchasing Terms and Conditions,” together with the “Terms of Use” and “Transaction Security,” apply to every sale of products or services (hereinafter “Products or Services”) conducted by the company “NEON EDITIONS,” headquartered in ATHENS, PLA. PAIDON 3 (hereinafter the “COMPANY”), through its online store, neoneditions.com (hereinafter “Online Store”).

A) Purchases from Neon Editions

1. Registration or Login

For transaction security reasons, the user of the online store (hereinafter “User” or “Customer”) may register at the online store before starting the order submission process. For the User’s registration or login at the online store, only the full name, mailing address, contact phone number, and email are required. This information remains absolutely confidential. The COMPANY reserves the right to use this information to send updates on new products or offers to customers or registered users of the online store. If, at any time, the User wishes to cancel their registration in the mailing/email list, they may do so by sending an email to neon.publication@gmail.com requesting the deletion or modification of their stored personal information.

2. Order. Submission and Acceptance

2.1 Submission of Electronic Order – Proposal for Purchase of Goods

The order of products and/or services is submitted by filling out and sending the special Order Form available in the online store’s “Acquire it” section. Before submitting the order (checkout), the Customer, through a special link, is informed of the terms concerning the sale of the products and/or services they wish to acquire and then selects the activation of the relevant icon (indicator) “I have read and accept the Purchasing Terms and Conditions.” By marking this, the Customer expressly and unreservedly declares that before submitting their order, they have clearly and understandably received knowledge of the following information:

The essential characteristics of the products and/or services they ordered.
The price, the quantity, and the transport costs, as well as the Value Added Tax (VAT) if it is not included in the price.
The method of payment, delivery, and the execution time of the order.
The right of withdrawal as specified in the “Return Policy.”
The identity of the COMPANY, its address, telephone number, and email address.
The validity period of the offer or the price.
The minimum duration of the contract in the case of continuous or periodic supply of products or services.

2.2 Order Confirmation

The order does not bind the COMPANY until the Customer receives a confirmation of acceptance by the COMPANY through an Order Confirmation email. The order is deemed accepted and the sale is considered concluded upon the COMPANY’s explicit acceptance. The Customer should ensure the receipt of this email and inform the COMPANY immediately if they do not receive it. The COMPANY is not responsible for failure to deliver the email confirmation if the Customer provided an incorrect email address or failed to maintain it properly.

Purchasing Terms and Conditions

A) Purchases from Neon Editions

1. Registration or Login

2. Order. Submission and Acceptance

2.1 Submission of Electronic Order – Proposal for Purchase of Goods

i. The main characteristics of the products and/or services ordered, as described on the pages of the online store. The Customer must check all relevant characteristics before submitting their order to ensure no doubts about the characteristics and properties of the ordered products and/or services. The COMPANY bears no responsibility if the Customer fails to adequately inform themselves of the above.

ii. The identity, address, telephone number, fax number, and email address of the COMPANY, as well as the supplier of the ordered products and/or services.

iii. The total price of the products and/or services of the order, including VAT, any other fees, and all additional shipping, delivery, or postal charges, as well as any other expenses. When these charges cannot reasonably be calculated in advance, the fact that additional charges may be required is made known to the Customer in the order text (order form), and the Customer must be informed before submitting the order. Additional charges or other expenses not disclosed to the Customer before the order submission or, if they could not be calculated at the time of the order, were not disclosed to the Customer by phone before the order confirmation, then these do not bind the Customer without their prior explicit consent. Specifically, the listed prices of products and/or services as set out in the online store are the final prices (including the applicable VAT). The above-listed final prices of each product and/or service in the online store do not include shipping costs, which are calculated later in the order text based on the chosen shipping method.

iv. The cost of using remote communication means for concluding the contract when calculated based on a charge other than the basic rate.

v. The means of payment, delivery, execution, and the deadline by which the COMPANY undertakes to deliver the goods or provide the services.

vi. Any delivery restrictions and means of payment.

vii. The conditions, exceptions, deadlines, and procedures for exercising the right of withdrawal, as well as the obligation of the Customer to bear the direct cost of returning the products to the COMPANY in case of withdrawal.

viii. In case the Customer exercises the right of withdrawal after using the service, they must pay reasonable costs to the COMPANY.

ix. When the right of withdrawal is not provided by law, the information that the Customer will not have the right of withdrawal or, as the case may be, the circumstances under which the Customer loses the right of withdrawal.

x. The existence of the COMPANY’s liability for actual defects and lack of agreed qualities according to articles 534 et seq. of the Civil Code.

xi. Where applicable, the existence and terms of application of post-sale customer support services, after-sales service, and commercial guarantees.

xii. The duration of the contract, where applicable, or, if the contract is indefinite or automatically extended, the conditions for terminating the contract.

xiii. Where applicable, the minimum duration of the Customer’s obligations under the contract.

xiv. Where applicable, the existence and terms of deposit or other financial guarantees (e.g., advance payment in case of pre-order) that the Customer must pay or provide whenever requested by the COMPANY.

xv. Where applicable, any interoperability of digital content with hardware and software that the COMPANY is aware of or can reasonably be expected to be aware of.

xvi. Where applicable, the possibility of recourse to an out-of-court complaint and redress mechanism to which the COMPANY is subject, as well as ways of access to it.

xvii. The obligation to pay upon order submission.

The mission of sending the order to the COMPANY constitutes a proposal for the purchase of the ordered goods and a declaration of acceptance of all the terms described in the order. If there is no notification or acceptance, the Customer is entitled to the refund of this payment.

2.2 Confirmation of electronic order receipt – Sales Agreement

The order is not binding on the COMPANY until the Customer receives confirmation of acceptance of the order from the COMPANY, as described below.

The order is considered received by the COMPANY from the moment the Customer receives relevant information about the order status with the indication “Order Entry Confirmation.” Order status updates are displayed on the User’s screen and sent via email to the contact email address provided by the User/Customer. The order status is continually updated, including when changes occur during order processing. The Customer must check the “Order Entry Confirmation” and immediately inform the COMPANY (no later than 2 hours from the time of receiving the electronic notification with the indication “Order Entry”) in writing of any errors; otherwise, the details stated in the “Order Entry Confirmation” will be applied to the Sales Agreement.

During the processing of each entered order, the availability of the ordered products is confirmed. If the availability or delivery time differs from what is stated on the product page, the Customer will receive relevant information. Specifically, the COMPANY, upon confirming the availability of the product and the absence of any errors in the online store regarding pricing, product characteristics, etc., will confirm the acceptance of the order by electronic message (email). This email will explicitly confirm the content of the order, the total price, and the estimated delivery time of the order, as communicated to the Customer before placing the order. The order is considered binding, and the sale is deemed concluded, creating claims for the contracting parties (Customer – COMPANY) only upon sending and receiving the above electronic message indicating “Your order has been shipped” or “Your order is ready for pickup.”

The order status is continually updated, including when changes occur during the Customer’s order management. The Customer is obliged to check the status of their order and immediately inform the COMPANY in writing of any errors in the order; otherwise, the details stated in the Confirmation of order receipt will be applied to the sales contract.

The Customer also has the option to inquire about the progress of the order, either by phone (tel: 210 7481008) or by sending an email (email address: neon.publication@gmail.com).

Liability Limitations: In the context of good faith and business ethics, the COMPANY is not obliged to accept an order and conclude the sale of products or services that, due to typographical or typographical errors, are displayed on the online store at an incorrect price, i.e., lower or higher than the applicable one for the relevant period. In the event that such an error in price is found in part of the ordered products, the order will remain valid and will be executed normally for the remaining products, and it will be considered incomplete for the products where the error was detected, unless the items in the order are related, intended to be used as a single set, and function as a unit with each other, and the Customer declares that partial fulfillment of the order does not meet their needs or interests, in which case the COMPANY must cancel the entire order.

In the event of an erroneous shipment of unordered products or services, the unconditional receipt of these or failure to inform the COMPANY and return the products cannot be considered as consent, acceptance, or expression of willingness to purchase them. If the COMPANY requests the return of such products and the Customer delays in returning them for a period longer than seven (7) calendar days, then this refusal constitutes a declaration of intent to purchase the items, and the order is considered confirmed, and the Customer is obliged to pay their value.

Product Availability

Customers are informed about the availability of products through indications placed on the page of each product or service on the online store. The COMPANY reserves the right to the availability of its products if they are not available at the time of ordering. In this case, the COMPANY reserves the right not to accept the specific order and therefore not to conclude the sale. Any payments will be refunded to the Customer without undue delay, in the same manner that the Customer chose to pay for their order. Special availability cases include the following:

Upon order: The product will be sought from a supplier of the COMPANY, and the Customer will be informed about the availability of the product within 3-5 working days from the submission of their order. In this case, a partial or full prepayment may be requested depending on the nature of the item.

With pre-order: The product is not in the supplier’s warehouses but can be ordered with an estimated delivery time. In this case, the estimated arrival time of the product is communicated to the Customer before submitting the order. The confirmation of receipt by the COMPANY of the pre-order is only a confirmation that the order has been received with the content specified and in no case constitutes acceptance of the order or negotiation of terms (sale contract formation). In this case, a partial or full prepayment may be requested depending on the nature of the item.

Temporarily Out of Stock: The product has been exhausted, discontinued, or its delivery is not expected immediately.

Web offer & Super offer: The prices of these products are valid until stocks are exhausted. For these products, a strict chronological order is maintained in executing orders.

The COMPANY notifies the Customer each time about the estimated delivery time of the ordered product, depending on the circumstances. In any case, the COMPANY is committed to delivering the ordered product within thirty (30) days from the confirmation of receipt of the order. However, the COMPANY reserves the right to inform the Customer in case of unforeseen circumstances that make the product unavailable or about the possible (new) delivery time if there are reasons for delivery delay. In this case, if the delay renders the transaction inconvenient for the Customer, the Customer is entitled to unilaterally cancel the order by written declaration (via email at neon.publication@gmail.com). If the order is canceled and thus the sales contract is terminated, the COMPANY must refund, without undue delay, all the money paid by the Customer.

Partial unavailability of the order: If the lack of availability concerns only part of the ordered products, the rest of the order is executed normally, unless the products of the order are related and intended to be used as a single set, and the Customer declares that partial execution of the order does not serve their needs or interests, in which case the COMPANY must cancel the entire order.

Delivery of Orders

4.1. Place of Delivery

If the Customer has chosen to pay for their order by credit card, they must, upon receipt of the Product, either from any physical Public store or from the collaborating carrier, simultaneously present their identity document and the credit card used for the purchase.

Free delivery from our premises: In the event that the Customer selects this option when placing their order, they will receive electronic notification regarding the estimated time for picking up their order from the respective store (delivery confirmation). The Customer is obliged to pick up their order within five calendar days from the receipt of the relevant pickup notification. If the Customer does not pick up the product within five (5) calendar days from receiving the pickup notification, the COMPANY reserves the right to withdraw from the sale. For picking up the order, the Customer must present the order confirmation (order code) and the pickup notification, as well as an official identification document (such as an identity card or passport). If the Customer wishes to authorize a third party to pick up their order, then the authorized third party must have a special authorization for picking up the specific order, legally considered by the Citizen Service Center (KEP) or the police or other Authority, as well as an official document necessary for identity verification (identity card, passport, etc.). Given that after receiving the products, the risk transfers to the Customer, the latter must check the products they receive upon pickup, as by signing upon pickup, they confirm that they have correctly received the products of their order. Delivery to a location specified by the Customer: In the event that the product is shipped to a location chosen by the Customer, the product is delivered to an external collaborator – carrier, and the Customer is electronically notified that the product is ready for dispatch. Shipping costs are calculated based on the Customer’s order. Any incorrect entry by the Customer and therefore incorrect calculation of shipping costs does not burden the COMPANY, but the Customer. It is noted that the Customer may choose to transport the products at their own expense, however, in this case, the products are transported at their own risk. For picking up the order, the Customer will present the order confirmation (order code) and the dispatch notification to the external collaborator-carrier, as well as an official identification document (such as an identity card, or passport). If the Customer wishes to authorize a third party to pick up their order, then the authorized third party must present a special authorization for picking up the specific order, legally considered by the Citizen Service Center (KEP) or the police or other Authority, as well as an official document necessary for identity verification (identity card, passport, etc.). Given that after receiving the products, the risk transfers to the Customer, the latter must check the products they receive upon pickup, as by signing upon pickup, they confirm that they have correctly received the products of their order. If the Customer does not pick up the product after receiving the dispatch notification and despite the relevant notification from the carrier, the COMPANY reserves the right to withdraw from the sale.

Shipping Costs:

The shipping cost is set at €4.50.

4.2. Delivery Time

The delivery time of the sold products and services is determined in the order according to availability, confirmed upon acceptance of the order by the COMPANY, and is at most thirty (30) days from the time of sale, unless there is a specific different agreement of the parties confirmed in writing, by electronic correspondence.

Force Majeure: The COMPANY is not responsible for delays in the execution of the order (including delivery) that are due to cases that cannot be attributed to the fault of the COMPANY or are due to force majeure, and therefore the COMPANY is entitled to an extension of the time for execution. Indicative examples may include strikes, terrorist acts, war, supplier/transport/production issues, fluctuations in exchange rates, governmental or legislative acts, and natural disasters. If such incidents last more than two (2) months, the sales contract may be terminated by either party without compensation. If the Customer decides that they no longer benefit from the execution of the order, they are entitled to terminate the sales contract, and the COMPANY is obliged to refund the price as well as any other amount paid within the framework of the sales contract.

Payment

Delivery to your location
Pickup at a store
Cash on delivery
Bank deposit/transfer
Paypal
Any delivered products remain the property of the COMPANY until the full and final payment is made.

Right of withdrawal from distance contracts according to Law 2251/1994 (as amended by Ministerial Decision Z1-891/2013) – Product returns

The Customer can easily return products purchased from the online store simply because they changed their mind, within fourteen (14) days from receiving them. The Customer can return the products directly to our store or send them back to us at their own expense. In any case, for online orders, the Customer can contact the Customer Service department of the COMPANY before returning the products, either by phone at 210 74 81 008 or by sending an email to neon.publication@gmail.com. Specifically, the Customer has the aforementioned right to return a product purchased from the online store without stating the reasons, under the following terms and conditions:

(a) Within fourteen (14) calendar days from the date of conclusion of the service contract (when it concerns services) or from the delivery (when it concerns products) or receipt (when the Customer has chosen “store pickup”) and in the case of multiple goods ordered by the Customer with one order and delivered separately from the time of delivery and the last, the Customer is entitled to withdraw from the sale (hereinafter “Withdrawal”). (b) This withdrawal is unconditional, and the Customer must return the product exactly in the same condition as received. Specifically, the returned product must not have been used, must be in excellent condition (“as new”), just as before its sale, in its complete original packaging (box, plastic wrap, foam, etc.) which must not have tears or damage/alterations, and with all the contents of the original packaging (user manuals, specifications and warranties, connection cables, installation software, etc.). In addition, for the return of the product to be accepted, the original purchase document (retail receipt, invoice) must be presented by the person who initially purchased the product and whose details are printed on the purchase document. (c) The return of the item is accepted only if the Customer has previously settled any amount charged by the COMPANY for shipping the product to them and the shipping costs for its return. (d) The Customer is obliged to return the products within fourteen (14) calendar days from the day on which they notified the withdrawal to any physical Public store. The COMPANY, if the Customer wishes, can itself pick up the product for return from the Customer’s place, with a charge of €5. (e) Upon declaration of withdrawal, the COMPANY is obliged to refund the Customer the amount received. In the case of charging the Customer via credit card, the COMPANY, once it has received the amount from the Bank, is obliged to inform the Bank of the transaction cancellation, and the Bank will take all necessary actions. Following this notification, the COMPANY bears no responsibility for the time and manner of executing the refund, which is regulated by the agreement between the issuing bank and the Customer. For products purchased with a consumer loan, money cannot be refunded due to the inability to cancel the consumer loan; the Customer is exclusively entitled to receive a credit note of equal value for the purchase of other product(s). (f) The refund of the amount due to withdrawal to the Customer will be made no later than fourteen (14) working days from the time the COMPANY received proven knowledge of their withdrawal. (g) Delivery expenses are not refunded unless the Customer had chosen a delivery method other than the cheapest standard delivery method offered by the COMPANY. (h) The Customer is liable to compensate the COMPANY if they used the product in a way other than necessary to ascertain the nature, characteristics, and operation of the goods during the period until the declaration of withdrawal, and the COMPANY is entitled to agree with the Customer on their compensation, even by mutual offset. In case the withdrawal concerns the provision of services, the Customer must pay an amount proportional to the services provided until the withdrawal declaration. If the Customer exercises the right of withdrawal, any connected contracts are automatically terminated, without any cost to the Customer.

Exceptions from the Right of Withdrawal of paragraph 6

The right of withdrawal under Article 4 § 10 of Law 2251/1994 does not apply to:

Service contracts after the full provision of the service if the execution began with the prior express consent of the Client, and with his acknowledgment that he will lose his right of withdrawal as soon as the contract is fully executed by the COMPANY.

Claims due to defects or lack of agreed qualities

The withdrawal of paragraph 10 of this does not concern defective products or products with a lack of agreed quality, which are covered by their respective warranties.

Seller’s liability for actual defects or lack of agreed qualities

In case of the COMPANY’s liability for a real defect or lack of agreed quality of the product (“legal warranty”), the Client is entitled to choose: a) to demand, without his own burden, the repair or replacement of the product with another, unless such action is impossible or requires disproportionate expenses, b) to request a price reduction or c) to withdraw from the sales contract, unless it is a minor real defect. For a quality to be considered agreed, it must be agreed in writing. If the Client chooses to repair or replace the product, the COMPANY must carry out the repair or replacement in a reasonable time.

In any case where the Client finds a defect, he has the option to contact the online store immediately after delivery on the same day or the next working day at neon.publication@gmail.com. If a product is declared defective by the Client, the COMPANY explicitly reserves the right for the prior diagnosis of the product as defective by competent technicians.

Limitation of liability: The COMPANY is released from the above obligations if it has informed the Client and thus he knew, of the defect or lack of the product. In addition, the COMPANY does not provide warranty or guarantee suitability for any specific purpose of the product sold.

Personal Data

The Client fills in personal information (e.g., name, email address, phone) in the special Order Form on the online store, in order to submit his order for products and/or services to the COMPANY (“us” or “we”). The COMPANY, as Data Controller, collects the absolutely necessary information for the completion of the above transactions entered by the Client (“personal data” or “Data”). The Client’s Data is retained by the COMPANY for the time required to fulfill the sales contract with the Client and in any case for a period not exceeding five years from the resolution or termination of this contract, as provided by law for the limitation of any claims and for clearance purposes. Tax information as well as those required for control purposes by the supervisory Authorities will be retained as provided by the applicable law. They will then be destroyed in a secure manner, provided that their retention is no longer required for the fulfillment of the above purpose or for the coverage of the COMPANY’s operational, tax, or accounting requirements or for the protection of its rights before a Court or Authority. Access to the Client’s Data is given to the absolutely necessary personnel of the COMPANY, who are committed to confidentiality, and to the businesses cooperating with us, who process the Data as Processors on our behalf and according to our instructions. For more information regarding the processing of your personal data and the exercise of your rights, read the Privacy Policy.

Final Provisions

Contracts through the online store are governed by European and Greek Law, especially by the legislation regulating issues related to e-commerce, distance sales, and consumer protection. Similarly, the website has been created and is controlled by the COMPANY in Athens, and Greek Law will guide the use of the site and its interpretation. If the User chooses to access the site from another country, he is responsible for following the laws of that country.

Any dispute arising from the contractual relationship between the COMPANY and the Client shall be settled by the competent Courts of Athens. For out-of-court settlement of the dispute, the Client may refer to the competent bodies for out-of-court settlement of consumer disputes, e.g., the General Secretariat for Consumer Affairs of the Ministry of Development and Competitiveness (Kaniggos Sq., 10181, Athens, www.efpolis.gr, tel.: 1520, fax: 2103843549), the Consumer Ombudsman (www.synigoroskatanaloti.gr, 144, Alexandras Ave., 114 71, Athens, tel.: 2106460734, fax: 2106460414), or the Consumer Mediation Committees (article 11 of Law 2251/1994) based in the municipalities of the country.

According to Directive 2013/11/EC, which has been incorporated into Greek law by Ministerial Decision 70330/2015, the possibility of electronic resolution of consumer disputes through the Alternative Dispute Resolution process is now provided for throughout the European Union. If the Client has a problem with a purchase made from the Online Store and resides in the EU, he can use this website https://webgate.ec.europa.eu/odr/main/?event=main.home.show for out-of-court settlement of the dispute. The certified Alternative Dispute Resolution Entity (ADR) is the European Consumer Centre Greece (ECC GREECE), 144, Alexandras Ave., 114 71, Athens, +30 2106460284, +30 2106460784, info@eccgreece.gr. The Client may contact the above entity to guide him through the entire process of submission and processing of his complaint.

The protection provided by the provisions of the law on distance contracts, as well as these terms, emphasizes that it applies to transactions only with natural persons, who transact for reasons that do not fall within their commercial, craft, business, or freelance professional activity.

If any part of the sales contract according to these terms is found to be void or unenforceable by a court decision, the remaining contract will continue to be valid. The COMPANY may enter into an agreement to assign its obligations to a suitable third party. Otherwise, the Client shall not be entitled to assign or transfer his rights or obligations.

All communications must be made in writing (by hand, by email, fax, or letter via first-class mail, which will be deemed delivered 48 hours after its mailing).

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